Refund Policy

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Last Updated: 13 June 2026

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Digital Products — No Refund After Download

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Due to the digital nature of our products, we do not offer refunds after files have been downloaded. This is because digital products can be fully accessed and retained before any issues are identified. We strongly encourage you to read the product descriptions carefully before purchasing, and to contact us with any questions at team@thereadymama.com before buying.

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Exceptions

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We will provide a full refund or replacement in the following circumstances: you received the wrong product; the file is corrupted or cannot be opened and we cannot resolve the issue; or you were charged incorrectly or double-charged. To request a refund under these circumstances, email team@thereadymama.com within 14 days of purchase with your order confirmation.

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Community Membership

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Community memberships are charged monthly. You may cancel at any time — your access continues until the end of your current billing period. We do not provide pro-rata refunds for partial months. If you have concerns about your membership, please contact us before cancelling — we will do our best to resolve any issues.

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Consumer Law

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Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Refund Policy limits or excludes any rights you have under the Australian Consumer Law or any other applicable consumer protection law.

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For major failures with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time, and if this is not done, to cancel your contract and obtain a refund for the unused portion.

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Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Contact

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Refund requests and questions: team@thereadymama.com

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Response time: 1–2 business days.